Terms and Conditions for Man With Van Hampstead

These Terms and Conditions set out the basis on which Man With Van Hampstead provides removals, transportation, loading, unloading, and related support services to customers in the UK. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to be bound by these terms. If any part of these terms is unclear, the customer should raise the issue before the service starts. The purpose of this document is to create a fair, transparent, and practical agreement for both parties.

In these terms, references to ???we??�, ???us??�, and ???our??� mean the service provider operating as Man With Van Hampstead. References to ???you??� or ???the customer??� mean the person booking the service or any authorised person acting on their behalf. These terms apply to domestic and commercial jobs unless a separate written agreement states otherwise. Any special instruction, quotation note, or agreed variation may form part of the contract if accepted in writing.

Our services may include single-item transport, small removals, furniture collection, courier-style moves, and assistive loading or unloading. The exact scope of work will depend on the booking details provided by the customer and the vehicle, staff, and time allocated. Reasonable care and clear communication are essential to ensure the service can be completed safely and efficiently.

All bookings begin with a request for a quote or service estimate. When you provide the relevant details, such as collection and delivery locations, item descriptions, access conditions, date, and preferred time, we will use that information to assess availability and price. Any quotation is based on the information supplied at the time of booking. If the job details change, the estimate may also change.

A booking is not confirmed until it has been accepted by us, and where required, any deposit or advance payment has been received. We may ask for photographs, measurements, or further information before confirming a job. This helps us allocate the correct vehicle size, labour, and timing. If the details you provide are incomplete or inaccurate, we may need to revise the booking, adjust the cost, or decline the job altogether.

Customers must ensure that the person making the booking has authority to agree to these terms. If you book on behalf of another person, business, landlord, or tenant, you confirm that you have permission to do so and that all relevant parties understand the arrangements. Any change request should be made as soon as possible, and we will confirm whether it can be accommodated.

Payments are due in accordance with the agreed booking terms. We may require a deposit, full prepayment, or payment on completion depending on the type of service, the timing of the move, and any special arrangements. Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Quotes generally cover the work described and do not include additional services unless specified.

Where the service is charged on an hourly basis, the time will usually start when the vehicle and crew arrive at the agreed location or when the job begins, depending on the arrangement confirmed at booking. Time may also include waiting caused by access issues, parking delays, or incomplete preparation. Additional charges may apply for stairs, long carries, heavy items, or last-minute changes to the scope of work. Any such charges will be communicated where practical.

Payment methods accepted will be notified during the booking process. If a payment fails, is reversed, or is otherwise not received, we may suspend the service until the outstanding amount has been settled. The customer remains responsible for all agreed charges, even if the item owner, tenant, employer, or another third party was expected to pay. Late payment may result in administration charges and recovery action where permitted by law.

Cancellations and postponements must be made as early as possible. If the customer cancels a confirmed booking, the amount payable may depend on how much notice is given and whether work has already been scheduled, prepared, or started. If a deposit has been paid, it may be retained in part or in full to cover administrative costs and loss of available time. We may also charge for any non-refundable expenses already incurred.

If the customer is not ready at the agreed time, we may treat the delay as a waiting period, reschedule the service, or cancel the booking if the delay is significant. If we arrive and are unable to carry out the work because access is blocked, the property is unsafe, parking is unavailable, or the customer is absent without notice, this may count as a late cancellation or failed attendance. In such cases, a call-out or wasted journey charge may apply.

We may cancel or reschedule a booking if necessary due to vehicle breakdown, severe weather, safety concerns, staff illness, legal restrictions, or events beyond our reasonable control. Where possible, we will give notice and offer an alternative date or time. Our responsibility in these circumstances is limited to refunding any payment made for services not provided, unless the law requires otherwise. We do not accept liability for indirect loss caused by cancellation or rescheduling.

The customer is responsible for ensuring that items are properly packed, labelled, and ready for transport unless packing has been separately agreed. Fragile, valuable, antique, or sentimental items should be declared in advance so that appropriate handling can be arranged. We may refuse to move items that are unsafe, unlawfully held, likely to cause damage, or not suitable for transport in the available vehicle.

Unless expressly agreed in writing, the customer is responsible for dismantling and reassembling furniture, disconnecting appliances, and preparing equipment for movement. We may assist with such tasks where appropriate, but we are not responsible for hidden defects, pre-existing instability, or damage caused by faulty assembly. The customer should remove loose contents from drawers, cabinets, and appliances unless those contents have been included in the booking.

It is the customer???s duty to disclose any access restrictions, parking limitations, tight stairways, low ceilings, building rules, permit requirements, or other obstacles that may affect the service. If incorrect or incomplete information is given, we may need to amend the price, delay the service, or decline the work. This is especially important for man and van arrangements where timing and vehicle access are critical.

We will carry out the service with reasonable skill and care. However, our liability is limited to direct loss or damage caused by our proven negligence, and only to the extent permitted by UK law. We are not liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. We are also not responsible for damage caused by defective goods, inadequate packing, hidden weakness, or the customer???s own instructions.

Where damage is alleged, the customer must notify us as soon as reasonably possible and provide evidence of the issue. We may ask for photographs, a description of the incident, and any relevant supporting information. The customer must allow us a reasonable opportunity to inspect the alleged damage before repair, disposal, or replacement occurs. Failure to notify us promptly may affect any claim.

Our total liability for any single claim or series of related claims will not exceed the amount paid or payable for the specific service in question, unless a higher limit is required by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under the Consumer Rights Act 2015 or other applicable legislation.

Waste handling is governed by UK environmental law, including the duty of care requirements that apply to waste producers, carriers, and anyone arranging disposal. We may transport waste only where this has been agreed in advance and where we are legally permitted to do so. The customer must not ask us to remove hazardous, clinical, asbestos-containing, or otherwise prohibited waste unless we have specifically confirmed that we can handle it lawfully and safely.

If waste removal forms part of the booking, the customer confirms that they have the right to dispose of the items and that the waste is accurately described. We may require details of the waste type, quantity, and destination. Any waste transferred by us may be taken to an authorised facility in accordance with applicable regulations. The customer agrees not to place prohibited materials among general waste without prior disclosure.

Where we act as a waste carrier or arrange disposal on behalf of the customer, the customer may be responsible for accurate information about the waste and for any penalties arising from false, incomplete, or misleading instructions. We do not accept responsibility for items hidden among waste that were not disclosed to us. The customer should keep records of any disposal arrangements if they wish to retain proof of lawful transfer or removal.

Force majeure events include circumstances beyond our reasonable control, such as severe weather, traffic disruption, road closures, industrial action, public emergencies, government restrictions, and utility failures. In such cases, performance may be delayed, interrupted, or impossible. We will try to minimise the impact, but we are not liable for delays or non-performance caused by events of this nature.

The customer agrees to provide a safe working environment. This includes ensuring that the property, loading area, and access route are reasonably free from hazards. We may refuse to continue if conditions become unsafe, abusive, or unlawful. Our team may leave the site if there is a risk to health or safety. Any lost time caused by unsafe access or failure to prepare the premises may be chargeable.

Any complaints should be raised promptly and in good faith. We will review the matter fairly and may request supporting evidence or further details to help resolve the issue. If a dispute cannot be settled informally, either party may use the courts of England and Wales, subject to the governing law clause below. The customer should keep copies of relevant booking confirmations and payment records.

The contract is governed by the laws of England and Wales. Any dispute, claim, or disagreement arising from these terms or from the service provided will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law requires a different forum. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a later version is specifically agreed. Customers are responsible for reviewing the terms before confirming any new service, particularly where the job involves van hire with driver, waste transport, or timed work.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. These terms are intended to support fair dealing, safe working practices, lawful waste handling, and clear payment arrangements for every Man With Van Hampstead service. They should be read together with any written quotation, booking summary, or agreed variation, all of which may form part of the contract.