Terms and Conditions
Man with Van Hampstead Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Hampstead provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation booking or using our services.
We, us, our means Man with Van Hampstead as the provider of removal and related services.
Services means any removal, transport, loading, unloading, packing, storage, or related services we provide.
Goods means any items, belongings or property that we move, handle, or store on your behalf.
Booking means a confirmed request for our services, whether made by telephone, online form, or in writing.
2. Scope of Services
We provide man and van removal services, including collection, transport and delivery of household goods, office items and personal belongings. Services may also include packing assistance, disassembly and reassembly of basic furniture, and limited storage or waiting time where agreed in advance.
Our services are primarily provided within Hampstead and the wider London area, but we may also undertake journeys to and from other locations by agreement. All services are subject to vehicle availability, access constraints, legal restrictions and safety considerations.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the nature of the move, including collection and delivery addresses, access details, floors, parking arrangements, the volume and type of goods, and any special handling requirements.
3.2 Quotations are based on the information you provide. If the information is incomplete or inaccurate, we reserve the right to adjust the price, apply additional charges, or refuse to carry out part or all of the services.
3.3 A booking is only confirmed once we have accepted your request for services and you have agreed to the quoted price and any applicable surcharges. We may confirm bookings verbally or in writing.
3.4 It is your responsibility to check that all details of the booking are correct, including dates, times, addresses and the scope of services required. Any changes must be notified to us as soon as possible and may result in a revised quotation.
3.5 We reserve the right to refuse any booking at our absolute discretion, including where we believe the work cannot be carried out safely, lawfully or with the resources available.
4. Prices and Payments
4.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, depending on the nature of the job. The basis of charging will be confirmed at the time of booking.
4.2 Prices are normally calculated to include vehicle, fuel, driver and, where agreed, additional porters. Parking fees, congestion and clean air zone charges, tolls, ferry charges and similar costs are not included unless expressly stated and may be added to the final bill.
4.3 We may require a deposit to secure your booking. The amount and due date of any deposit will be confirmed at the time of booking. Deposits are generally non-refundable unless otherwise stated in these Terms and Conditions.
4.4 Unless otherwise agreed in advance, payment of the full balance is due immediately on completion of the services on the same day. We accept payment by cash or other methods as notified to you at the time of booking. We do not accept payment by cheque unless expressly agreed in advance.
4.5 Where services are provided on an hourly basis, the minimum charge and charging increments will be confirmed to you before the booking is finalised. Time will normally be charged from the agreed arrival time at the first address until completion of unloading at the final address, including any waiting time caused by you or your representatives.
4.6 If payment is not made when due, we reserve the right to charge interest on any overdue amounts at a reasonable rate, and to withhold or suspend services until full payment is received. We may also retain possession of your goods until all outstanding charges have been settled.
5. Cancellations and Amendments
5.1 If you need to cancel or amend a booking, you must notify us as soon as reasonably possible.
5.2 If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded at our discretion, less any reasonable administrative costs or non-recoverable expenses we have incurred.
5.3 If you cancel within 72 hours of the scheduled start time, we may retain some or all of your deposit and may also charge a cancellation fee, particularly where it is unlikely that we can reallocate the vehicle and staff to another job.
5.4 If you significantly amend the booking, including changes to the date, time, addresses, or amount of goods, this may be treated as a cancellation and rebooking. We will advise you of any revised quotation and applicable charges before proceeding.
5.5 We may cancel or postpone a booking where circumstances beyond our reasonable control make it impossible or unsafe to provide the services. These circumstances may include severe weather, road closures, accidents, breakdowns, public disturbances, or legal restrictions. In such cases, our liability will be limited to refunding any deposit or advance payment you have made for the affected booking, and we will not be liable for any additional losses or expenses you may incur.
6. Customer Responsibilities
6.1 You are responsible for ensuring adequate and lawful parking is available for our vehicle at all addresses. Where possible, you should arrange any necessary permits or authorisations in advance. Any parking fines or penalties incurred due to inadequate or illegal parking not caused by our negligence may be charged to you.
6.2 You must ensure that access to the property is safe and suitable, including stairs, lifts, corridors and doorways. You should protect floors, walls and fixtures if necessary. If our staff reasonably believe that moving certain items may cause damage or injury, we may decline to move them or may do so only at your risk.
6.3 You are responsible for properly packing, securing and labelling your goods, unless you have requested and paid for our packing service. Fragile or high value items should be clearly identified. We are not responsible for damage to goods that are inadequately packed or prepared by you or a third party.
6.4 You must not ask us to move or transport any items that are illegal, dangerous, explosive, corrosive, highly flammable, perishable (unless agreed), or otherwise prohibited by law or regulations. This includes drugs, firearms, ammunition, gas cylinders, certain chemicals, and any item which may present a health or safety risk.
6.5 You are responsible for ensuring that all goods to be moved are ready at the time we arrive and that you or an authorised representative is present throughout the move to provide instructions and sign any relevant documents.
7. Our Responsibilities
7.1 We will carry out the services with reasonable care and skill, using staff who are appropriately experienced and trained for typical domestic and small commercial removals.
7.2 We will provide a suitable vehicle or vehicles for the work as agreed at the time of booking. If the volume of goods exceeds what was originally indicated, we may not be able to move everything in one journey. Any extra journeys or additional vehicles required due to inaccurate information may incur additional charges.
7.3 We aim to arrive at the agreed time, but all arrival and delivery times are estimates. We cannot be held liable for delays due to traffic, weather, breakdowns, road closures or other circumstances beyond our reasonable control.
8. Liability and Limitations
8.1 We will take reasonable care of your goods while they are in our possession. However, our liability for loss or damage is subject to the limitations set out in this section.
8.2 We will not be liable for any loss or damage arising from:
a. Your failure to adequately pack or protect goods where you have chosen to do your own packing.
b. Inherent defects or vulnerabilities in goods, including wear and tear, age, or poor construction.
c. Normal minor marks or scuffs that may occur despite reasonable care, particularly when moving large or heavy items in tight spaces.
d. Loss of or damage to items such as jewellery, cash, documents, data, or other valuables, unless we have explicitly agreed in writing to transport them and you have provided an accurate written valuation.
e. Losses arising from delay, missed appointments, lost earnings, or other consequential or indirect losses.
8.3 Our total liability for any claim, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount having regard to the value of the goods being moved and the fees paid for the specific job. We may at our discretion repair or replace damaged items or compensate you up to their reasonable market value, subject to evidence of value and condition.
8.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
9. Claims and Complaints
9.1 You should inspect your goods as soon as reasonably possible after completion of the move.
9.2 If you believe that any goods have been lost or damaged during the move, you must notify us as soon as possible, ideally within 48 hours of completion of the services. Failure to notify us promptly may affect our ability to investigate and may reduce or extinguish any liability we may have.
9.3 Any complaint regarding our services should be raised in a clear and detailed manner, including dates, times, addresses, photographs where appropriate, and a description of the issue. We will review your complaint and aim to respond within a reasonable timeframe.
10. Waste and Disposal Regulations
10.1 We operate in accordance with applicable waste, recycling and environmental regulations. We are not a general waste removal company and will not transport or dispose of household rubbish, construction waste, hazardous materials or similar items unless specifically agreed and lawfully permitted.
10.2 Any request for disposal of items must be made in advance. We will only remove items for disposal where we are satisfied that they can be lawfully transported and disposed of. Additional charges will apply for any disposal services, including recycling fees, tipping charges and time.
10.3 You are responsible for ensuring that any items you ask us to remove for disposal are not hazardous or prohibited. If we discover that items are hazardous, contaminated, or otherwise unlawful to handle, we may refuse to transport or dispose of them and may charge you for any reasonable costs incurred in dealing with the situation.
10.4 Where we transport items for recycling or disposal, we will use appropriate facilities and comply with applicable regulations. However, we do not guarantee that any particular items will be recycled or reused, unless this has been agreed in writing.
11. Insurance
11.1 We maintain appropriate insurance cover for our vehicles and our business activities as required by law.
11.2 Our insurance does not replace your own contents or business insurance. You are strongly advised to ensure that you have adequate cover in place for your goods during moving and transit, especially for high value items.
12. Privacy and Data Protection
12.1 We will collect and process personal information about you in order to manage your booking, provide services, take payment and handle enquiries or complaints.
12.2 We will handle your personal data in accordance with applicable data protection laws. We will not sell your details to third parties. We may share information with our staff, contractors and service providers where necessary to deliver the services you have requested.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services we provide shall be governed by and construed in accordance with the laws of England and Wales.
13.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, except that we retain the right to bring proceedings against you in any other jurisdiction where you are resident or have assets.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
14.2 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Updated terms may be made available on our website or otherwise provided to you on request.
14.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that or any other right or remedy.
14.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of our services and supersede any prior understandings, representations or agreements, whether oral or written.
